YourWebsitePlus is committed to providing services of the highest standards. If you are not satisfied with the service or content on our site please follow our complaints procedure below. We will then pass your complaint to the right person and resolve things as quickly as possible.
Email your compliant to us at: complaints [at] onlinemoneyadvisor.co.uk
Please provide us with the following:
- Your name, address, and phone number
- A concise description of the complaint (with details of the people / procedure in question)
- A description of how you would like us to put things right
We’ll always do our best to handle your complaint immediately however it can often take time to investigate, we will aim to respond to your complaint in writing (email if appropriate) within 5 working days of receipt.
We then aim to fully resolve complaints within 4 weeks but if things take longer we will contact you to explain with an idea of when we will be able to get things resolved.
If you email we will reply via email, however we may also contact you by phone or post where necessary and appropriate.
If your complaint is about an agency
YourWebsitePlus accepts no responsibility for advice or services provided by any third parties, but if you have a complaint about one of the agencies we pass you to, we of course want to know about it.
We take these complaints seriously as we want to ensure our visitors are treated fairly by third parties we recommend, however we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure.